Why creating a great client experience means more than just great service with Dennis Moseley-Williams

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Why creating a great client experience means more than just great service with Dennis Moseley-Williams

Dennis Moseley-Williams is the founding father of DMW Strategic Consulting, a boutique consulting agency that works with monetary advisors to assist them design and ship a fantastic shopper expertise. Dennis did not simply concentrate on enhancing shopper service, he studied with Joseph Pine, co-author of the important thing ebook Economics of experiencesand is skilled within the utility of ebook ideas particularly within the area of economic advisors.

On this episode, Dennis discusses the distinction between merely offering higher service and creating actually completely different experiences. Hear and discover out what sensible steps you’ll be able to take to start out adapting your small business to enhance your shopper expertise, goal who you need to serve extra successfully, and extra.

Efficiency notes and extra data could be discovered at: https://www.kitces.com/114

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